What can give you an edge in the way you organize and run your customer support? Relieving your consultants from the most trivial tasks could be one answer. Assigning change requests to a cost-efficient offshore partner without compromising quality could be another.
Kalpavruksh’s offshore based support services for Microsoft Dynamics will help you “keep the lights on” in a cost effective way while continuously improving the functionality of the application.
The support teams leverage ITIL based processes to deliver on Service Level commitments. All user interactions are managed using state of the art ticketing system and is augmented with voice and/or email communication modes. The service delivery and operations is managed using metrics that focus on outcomes versus effort. Our governance model allows a performance oriented review of support.
Kalpavruksh offers flexible pricing models starting from Time and Material based engagement to outcome based with penalties and rewards linked to objective performance measures such as On Time Delivery, First Call Response, First Call Resolution, First Time Right, Innovation Index.
HEAD OF CUSTOMER ENGAGEMENT & DELIVERY