If you are in business, you have to scale up. If you don’t, your business will struggle to grow into the sphere of profitability. Eric T. Wagner of Forbes.com writes out a few tips for businesses to scale. First, it’s assumed that you have something of value to provide: what’s that one thing your product or service does that helps your customers or clients? Starting from...
Service Level Agreements (SLA) have been on the rise ever since the advent of Information and technology services thanks to the increased risk of global collaboration between various parties in a borderless, inter-connected, regulated, and legally complex world economy. If a company in Germany wants a vendor in the United States to provide them with servers, for instance, it’s not exactly straight forward. The emergence...
You are mistaken if you thought Twitter was a loud, noisy, public cooler room with all kinds of trivia piling in from random strangers. There are TV sitcoms that have defined an extended audience on Twitter. Celebrities chat with fans, businesses render support, and individuals make their voice heard. Twitter is great for bits and pieces of information floating in all day long. You get...
Cloud services: It Gets Better with New Microsoft Dynamics 365 Microsoft Dynamics CRM’s latest release has a slew of new features in the lines of their “cloud first” trend, and some of them include nifty features like Hybrid Server Side Sync, customer surveys, an Interactive Service Hub, Field One Skye, OneDrive, and more. With more and more enterprises moving to the private or public cloud (or...
As your business grows, you have more clients to manage. It’s imperative that scaling, growth, adding resources, and adding to existing support infrastructure will all come calling. For growing businesses, it’s a strain on business profitability and optimization of resources. Plus, there’s no guarantee that all scaling and addition of new resources would fit in perfectly with your business strategy. Often, one of the most...
