We sat down with one of the newest members of our team, Deepa Lodhi, who joins Kalpavruksh Technologies as a Senior D365 Customer Engagement (CRM) Developer.
Question: Tell us a bit about your career so far and how it led you to Kalpavruksh?
Answer: After completing a degree in Computer Science, I started my career as a consultant where I got trained on Microsoft Dynamics 365 CRM and ERP. Thereafter, I was given the role of planning and managing software upgrade projects for all our partner companies. The idea of helping stakeholders in driving their business through the use of CRM & ERP sparked my interest in this field.
I have IT industry experience of over 6 years working on Microsoft Dynamics 365 CRM and ERP with exposure in design, analysis, development, and deployment of internet/intranet, client-server applications. Responsible for providing functional and technical direction, design and development of Applications, Components, Integrations, etc.. Worked on multiple client-facing roles with International customers.
In my 6 years of career, I have worked across different industries (Manufacturing, service sector, Marketing, Pharma, customer care, etc), experienced their core-processes, their pain points and used CRM / ERP to cater to their clients and growth needs. The one important thing that I learned in my career is that the Client should get benefited from our Service and that client Delight is a must!
Question: What will your new role involve and what are you most looking forward to?
Answer: My role involves working with a variety of stakeholders, including consultants and development teams to work on a project from start to finish and also provide the best support to the existing clients. I’m excited to be working on business-critical projects mainly focused on Field Service where I have completed a Certification from Microsoft (MB-240 and MB-200).
My interest lies more in Field Service as it allows you envision the big picture, and extend into being able to better inform customers of Field Agents’ arrival times, work durations and nature of the work to be performed. Technicians, equipment and follow-up actions can be scheduled scientifically and very efficiently using Microsoft Dynamics Field Service. Customer satisfaction goes up, and your planning department gets breathing room thanks to the high-level overview of operations that they continually get. Improvement in Service Quality and increased Goodwill of Clients – both benefits, which a Consultant always aspires for in her job…
Question: Tell us something interesting about yourself.
Answer: Fun-loving bubbly girl but a bit emotional as well.
Loves to play sports mainly Cricket & other outdoor games, as also indoor games like poker and chess that need you to think & plan ahead.
Hobbies I follow passionately are dancing, painting, and cooking.
Love spending time with my loved ones.
Traveled lots of places like Bali, Himachal Pradesh, Kerala, Karnataka and would like to travel more…
Try to do the best in every role (as Daughter, Sister, Wife, Daughter-in-law, and Employee)
A little too talkative by nature and love to give honest suggestions to my loved ones in their times of need – something that makes them jokingly call me “Gurumaiya” as in someone who Preaches a lot. 🙂